Privacy Policy
on Our Website

Shigematsu & Co., Ltd. (hereinafter referred to as "our company") recognizes the importance of protecting personal information and believes that it is vital to manage and protect it appropriately. In addition to complying with laws regarding personal information, in order to gain the trust of our customers, we strive to protect your personal information in accordance with the following privacy policy, and operate and manage our website so that you can use it with peace of mind. When using our website, please be sure to understand and agree to these terms.

Collection of personal information

In order to provide better services to our customers, we may ask for your personal information to the extent necessary.Additionally, when you register for a membership service, we will hold your personal information. We collect personal information within the scope of the purpose of the services we provide, by clearly defining the purpose of collection as much as possible and not exceeding the necessary limit. Furthermore, we collect personal information using lawful and fair means. When collecting personal information from someone other than a customer, we will obtain the customer's consent. For example, we ask for personal information in the following cases:
・inquiry
・Participating in and applying for campaigns and events
・Questionnaire responses
・Register for the email newsletter distribution service
・Register for membership services
・Purchasing and ordering products and other services
etc.
Even in such cases, whether or not you provide your personal information to us is up to you to decide. We will never force you to provide your personal information.On our website, you can use most of the services without providing your personal information, but there are some services that can only be used by customers who have provided their personal information. If you do not wish to provide your personal information, you may not be able to use these services.

Management and protection of personal information

We manage your personal information appropriately and carefully. Access to databases related to personal information is limited to those authorized to access them, and we strictly manage the information to prevent unauthorized use even within the company. In addition, we will take appropriate and reasonable safety measures to protect your personal information against the risk of information leakage, loss, destruction, falsification, and leakage to the outside due to unauthorized access from outside. Furthermore, we will comply with Japanese laws and regulations regarding personal information regarding our customers. In this case, even if the personal information we receive is sent from overseas, it will be handled in accordance with Japanese laws. In addition, we may outsource the handling of personal information to external parties. In such cases, we will carefully and meticulously select business partners that are deemed to handle personal information appropriately, and in the outsourcing contract, etc., we will stipulate necessary matters to prevent leakage of customers' personal information, such as management of personal information, confidentiality, and prohibition of re-provision, and we will instruct and supervise them to ensure that they manage personal information appropriately and carefully.

Purpose of use of personal information

The personal information we collect from our customers will be used primarily for the following purposes:
・To respond to inquiries and opinions.
・To deliver prizes or rewards awarded for applying for or participating in campaigns or events.
・To deliver prizes or rewards awarded for responding to surveys.
・To deliver email newsletters that you have requested.
・To deliver products or other services you have purchased or ordered.
・When it is necessary to confirm whether you are a registered member of a membership service.
・When it is necessary to use your information as statistical data for marketing, product development, etc.
・When it is necessary to contact you for any other reason.

Providing personal information

We will not disclose or provide your personal information to any third party other than our subcontractors without your consent, except in the following cases:
・With your consent.
・When we outsource various tasks to agents, shipping companies, payment processors, etc., such as when applying for or participating in campaigns or events, purchasing or ordering products or other services, or using membership services.
・When we determine that a response from one of our affiliated companies is appropriate based on the content of your inquiry or comment.
・When we are requested to provide personal information by law or regulation.
・When disclosure is requested by a public institution such as a court or police.

Inquiries, corrections, deletions, etc. regarding personal information

If you wish to confirm your own personal information, we will verify your identity in order to prevent your personal information from being leaked to third parties, and will inform you of your personal information held by our company without delay, except in cases where there is a risk of harm to an individual's life, body, property, or other interests. Furthermore, if you request that your personal information be corrected or changed, or if you wish to have it deleted, we will correct or delete any inaccurate or outdated information only if we can verify your identity, in order to prevent third parties from tampering with or deleting your personal information.

Establishment of an internal system regarding personal information

Based on this privacy policy, we have established internal regulations regarding the protection of personal information, and have clearly stated our policy regarding the handling of personal information to our executives and employees, and we strive to protect our customers' personal information. Furthermore, we have established a system for conducting internal audits at any time to ensure that personal information is being adequately protected.

Review of privacy policy

In order to strengthen the protection of your personal information, or in response to changes in the laws and regulations of Japan, we will review and improve the contents of the above items as appropriate. In such cases, we will notify you by publishing the revised contents.

Cookies

Some parts of our website may use cookies, but we do not store your personal information in cookies. You can change your browser settings to refuse to accept cookies or to display a warning when accepting cookies. However, in this case, the services of our website may be restricted or may not be provided properly.

Scope of this privacy policy

This privacy policy describes the personal information we collect on our website. Therefore, we cannot assume any responsibility for ensuring the safety of your personal information on other websites linked to our website. We recommend that you check the privacy policy of each linked website to ensure the safety of your personal information.